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[personal profile] jaala
After more than two months of living with:
  • wonky radiators
  • a bathtub drain that is basically plugged (and won't respond to drain cleaning products like Mr Muscle)
  • an entryphone that doesn't work
  • not knowing how our fire/security alarm works
  • being unable to get through the thick skulls at Scottish Gas that, yes, this is our address and we moved in on the 20th of December (a arrangement that the agency promised to have all set up for us when we moved in)
...and now dealing with a fridge that hasn't worked for at least a couple of days, we are becoming seriously non-impressed with our letting agency. We've called or visited them at least six times to request maintenance visits or hand in incorrect gas bills. (That's in addition to at least three calls directly to Scottish Gas.) They didn't provide any invoice or even feedback of any sort following our first direct bank payments so that we could tell it had gone through, either. "Un-rivalled service", my... foot.

Date: 2007-03-01 05:10 am (UTC)
From: [identity profile] echomyst.livejournal.com
I'm not sure how you have the patience to deal with this! Is there something in the UK that's equivalent to Ontario's Rental Tribunal?

Date: 2007-03-03 02:14 pm (UTC)
From: [identity profile] womble2.livejournal.com
You may find this advice on repairs and "environmental health" regulation useful. I can't provide much advice myself, as the rules differ between England and Scotland.

Date: 2007-03-04 10:29 pm (UTC)
From: [identity profile] jaala.livejournal.com
Thanks for the links. One of my flatmates threatened (to the agency) not to pay rent... and we've seen some action.

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